Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 15:24:55 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6255557863 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:08 PM, 21st Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           07:09 PM, 21st Dec                     hi                    Hi           07:09 PM, 21st Dec                     hi                    Regarding my recent order           07:09 PM, 21st Dec                     hi                    6255557863           07:09 PM, 21st Dec                     hi                    Hello           07:10 PM, 21st Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           07:11 PM, 21st Dec                     hi                    Your courier service is very bad           07:11 PM, 21st Dec                   Mohammad                   This   your mobile  number 536918435?           07:12 PM, 21st Dec                     hi                    Even he don't know how to communicate with customers           07:12 PM, 21st Dec                     hi                    Yes           07:12 PM, 21st Dec                     hi                    Angry and aggressive           07:12 PM, 21st Dec                     hi                    While talking           07:13 PM, 21st Dec                     hi                    I want to cancel my order           07:13 PM, 21st Dec                   Mohammad                   We apologise for the inconvenience caused to you.  This is clearly not the experience we want our customers to have when they shop with us.           07:14 PM, 21st Dec                     hi                    I don't think           07:14 PM, 21st Dec                   Mohammad                   THe  courier  partner will  contact  you within  1-2  business  days  for delivery           07:14 PM, 21st Dec                   Mohammad                   Is there anything else I can help you with?           07:14 PM, 21st Dec                     hi                    This is false satisfaction           07:14 PM, 21st Dec                     hi                    You're not read properly my concerns           07:15 PM, 21st Dec                   Mohammad                   Kindly   note  the order  take  3-5 business  days  if  you  didn't receive it with  this  time frame kindly contact  us           07:15 PM, 21st Dec                     hi                    Please read carefully before reply           07:15 PM, 21st Dec                   Mohammad                   you  want to cancel the order ?           07:16 PM, 21st Dec                     hi                    Yes better           07:16 PM, 21st Dec                     hi                    This is the last shopping           07:16 PM, 21st Dec                   Mohammad                   At this time it is no longer possible for us to cancel the order, as its already on its way to you. You may refuse to accept your order when our courier partner attempts delivery to you           07:16 PM, 21st Dec                     hi                    I never recommend any one to shop with you           07:17 PM, 21st Dec                   Mohammad                   We apologise for the inconvenience caused to you.           07:17 PM, 21st Dec                   Mohammad                   Is there anything else I can help you with?           07:17 PM, 21st Dec                     hi                    He don't know how to talk to English           07:17 PM, 21st Dec                     hi                    Your courier           07:18 PM, 21st Dec                     hi                    How i explain in Arabic           07:18 PM, 21st Dec                   Mohammad                   Sorry fro that  the courier belong zajil company           07:18 PM, 21st Dec                     hi                    You are hiring wrong courier to spoil your business           07:19 PM, 21st Dec                     hi                    Aggressive rude behaviour           07:19 PM, 21st Dec                     hi                    This is my complaint           07:20 PM, 21st Dec                     hi                    Raised to the concerns department           07:20 PM, 21st Dec                   Mohammad                   We will  escalate  your issue to the courier company  to make sure will  not happen again  with you           07:20 PM, 21st Dec                   Mohammad                   Is there anything else I can help you with?           07:20 PM, 21st Dec                     hi                    No matter it happened to me           07:20 PM, 21st Dec                     hi                    Better to           07:21 PM, 21st Dec                     hi                    Cancel my order           07:21 PM, 21st Dec                     hi                    I don't need           07:21 PM, 21st Dec                   Mohammad                   Please refuse to accept the order           07:21 PM, 21st Dec                   Mohammad                   it will be cancelled           07:21 PM, 21st Dec                     hi                    How I refuse           07:21 PM, 21st Dec                   Mohammad                   Is there anything else I can help you with?           07:21 PM, 21st Dec                     hi                    He doesn't know how to communicate English           07:22 PM, 21st Dec                   Mohammad                   The delivery  man will contact  you again kindly refuse it           07:22 PM, 21st Dec                     hi                    Ok           07:22 PM, 21st Dec                   Mohammad                   Thank  you  we will  inform the courier  also           07:22 PM, 21st Dec                   Mohammad                   Any thing else can i  help  you           07:23 PM, 21st Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           07:24 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1903118