Subject: Ticket Assigned - Conversation with nazal mohamed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 18 Dec 2020 07:26:31 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nazal mohamed nazal mohamed                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  nazal mohamed Bot:  Hi Nazal Mohamed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment meth
 od.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:22 PM, 17th Dec                     nazal mohamed                    ????           04:27 PM, 17th Dec                   Mohamed                   Hi, Thank you for contacting us. How may I help you?           04:27 PM, 17th Dec                     nazal mohamed                    Yea           04:27 PM, 17th Dec                     nazal mohamed                    I have purchases more than 4 times in app           04:28 PM, 17th Dec                     nazal mohamed                    And some more in shop           04:28 PM, 17th Dec                     nazal mohamed          
           Still why my shukran points is zero           04:28 PM, 17th Dec                     nazal mohamed                    Where is shukran rewards??           04:28 PM, 17th Dec                     nazal mohamed                             04:28 PM, 17th Dec                     nazal mohamed                    Why its still zero here????           04:28 PM, 17th Dec                   Mohamed                   Please note that Shukran points are added 14 days after the date of receiving the order           04:29 PM, 17th Dec                     nazal mohamed                    In app it shows after delivery it will reflect           04:29 PM, 17th Dec                     nazal mohamed                    U are telling 14 days           04:30 PM, 17th Dec                   Mohamed                   It  will reflect but it will not be added till 14 days  return policy finish           04:31 PM, 17th Dec                     nazal mohamed                             04:32 PM, 17th D
 ec                     nazal mohamed                    Its Zero my friemd           04:32 PM, 17th Dec                     nazal mohamed                    Check that picture           04:32 PM, 17th Dec                   Mohamed                   did the 14 days pass since you recieved your order           04:32 PM, 17th Dec                   Mohamed                   Hi, I'm not getting a response from you. Are we still connected?           04:36 PM, 17th Dec                   Mohamed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:36 PM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1887323