Subject: [JIRA] Praveen Kumar Reddy mentioned you on REL-129723
From: "Praveen Kumar Reddy (Jira)" <[email-masked]>
To: "mohammad.musaed" <[email-masked]>
Date: Sun, 13 Dec 2020 07:19:05 +0000

Praveen Kumar Reddy *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-129723 Refund rejected transaction /6236837393 

Praveen Kumar Reddy *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNjIyNzBmMzE4Zjg2NGQxMWI2MjM3MGRiNmIxY2QwODYiLCJwIjoiaiJ9 )

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REL-129723 ( https://landmark.atlassian.net/browse/REL-129723?atlOrigin=eyJpIjoiNjIyNzBmMzE4Zjg2NGQxMWI2MjM3MGRiNmIxY2QwODYiLCJwIjoiaiJ9 )

Refund rejected transaction /6236837393 ( https://landmark.atlassian.net/browse/REL-129723?atlOrigin=eyJpIjoiNjIyNzBmMzE4Zjg2NGQxMWI2MjM3MGRiNmIxY2QwODYiLCJwIjoiaiJ9 )
Praveen Kumar Reddy 11:19 am GST

@mohammad.musaed : Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, we will share the failed transactions with them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-129723?atlOrigin=eyJpIjoiNjIyNzBmMzE4Zjg2NGQxMWI2MjM3MGRiNmIxY2QwODYiLCJwIjoiaiJ9 )

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