Subject: Ticket Assigned - Conversation with asma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Dec 2020 10:19:37 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asma asma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi  do you speak arabic? Bot:  Please enter your name Customer:  asma Bot:  Hi Asma ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504859452            02:12 PM, 12th Dec                   Rehan                   Hi Asma, Thank you for contacting us. My name is Rehan. How may I help you?           02:12 PM, 12th Dec                     asma                    Hello can you speak Arabic please           02:13 PM, 12th Dec                   Rehan                   As you wish to start a conversation in arabic so i am transferring this chat to the Arabic agent, so please hold-on.           02:14 PM, 12th Dec                     asma                    انا اشتريت من  ماكس اون لاين بواسطه شكرا كارد لكن الغيت الطلب  الى الان لم اتحصل على نقاطي في بطاقتي           02:14 PM, 12th Dec                   Mohammad                   مرحبا  معك  محمدتوفيق           02:15 PM, 12th Dec                     asma                    اهلا           02:15 PM, 12th Dec                   Mohammad                   هل بإمكانك تزويدي برقم طلبك حتى أستطيع التأكد بشكل أفضل؟           02:16 PM, 12th Dec                     asma                    لو سمحت او الاستسفار على نقاط شكرا كارد الى الان لم اتحصل عليها           02:16 PM, 12th Dec                     asma                    لحظه           02:16 PM, 12th Dec                     asma                    شكرًا على طلبك. تم تأكيد الطلب رقم 9618223661 للمنتج روب حمام بارز الملمس بقبعة وتف... +1منتج/منتجات أخرى  بقيمة 0.0 درهم. توقع التوصيل في 30-11-2020.           02:17 PM, 12th Dec                   Mohammad                   لحظة من فضلك حتى  يتم  فحص  الحالة           02:17 PM, 12th Dec                     asma                    تمام           02:17 PM, 12th Dec                   Mohammad                   سيتم  الرفع  بقضيتك واعادة المبلغ  لرصيدك في التطبيق           02:18 PM, 12th Dec                   Mohammad                   هل لديك استفسار اخر يمكنني  ان  اساعدك  بة           02:18 PM, 12th Dec                     asma                    لا شكرا لك           02:18 PM, 12th Dec                   Mohammad                   طاب  يومك           02:19 PM, 12th Dec                   Mohammad                   كان من دواعي سروري مساعدتكم.            02:19 PM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1864673