Subject: New Reply Received - RE: كيف كانت تجربة تسوقك معنا؟
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Dec 2020 11:12:37 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.  RE: كيف كانت تجربة تسوقك معنا؟   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Dubai",sans-serif'>Adding to the below I have provided a different number in case of call , 0565240372
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<span style="color:#B4975A">Gomaa Solyman</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><br>
</span><span style="font-size:10.0pt;color:#31251C">Customer Service Team Leader</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><br>
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</span><span style="font-size:10.0pt;color:#31251C">Dubai, United Arab Emirates<br>
T +971 4 295 1010<br>
M +971 56 524 0372</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><br>
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<div>From: Gomaa Solyman <br>
<b>Sent:</b> Friday, December 11, 2020 3:11 PM<br>
<b>To:</b> 'Centrepoint' &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1824902] - RE: <span lang="AR-SA" dir="RTL">كيف كانت تجربة تسوقك معنا؟</span>
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<span style='font-family:"Dubai",sans-serif'>I don’t accept your apology it is late response and you are only pointing to the
</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>courier company so what about the very bad experience with your contact center staff are you going to ignore it ? please I need someone from landmark to contact me or it will be escalated
 to the highest level </span><span style='font-family:"Dubai",sans-serif'></span>
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<span style="color:#B4975A">Gomaa Solyman</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><br>
<br>
</span><b><span style="font-size:10.0pt;color:#B4975A">MAJID AL FUTTAIM PROPERTIES LLC</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><br>
</span><span style="font-size:10.0pt;color:#31251C">Dubai, United Arab Emirates<br>
T +971 4 295 1010<br>
M +971 56 524 0372</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><br>
</span><span style="font-size:10.0pt;color:black"><a href="mailto:[email-masked]" title="Click to send email to Gomaa Solyman" rel="noreferrer"><span style="color:black;text-decoration:none">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><br>
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<b>From:</b> Centrepoint [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]
<br>
<b>Sent:</b> Friday, December 11, 2020 2:45 PM<br>
<b>To:</b> Gomaa Solyman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#1824902] - RE: <span lang="AR-SA" dir="RTL">كيف كانت تجربة تسوقك معنا؟</span>
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</span></b><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:white'>  CAUTION: External Sender</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:white'>
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<div style="margin:3.0pt"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Please do not click links or open attachments unless you recognise the sender and know the content is safe. If you have any suspicions, please report it using
 the Report Button in Outlook (icon with red shield). The sender’s email address is
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Gomaa ,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us.<br>
We apologise for the inconvenience caused to you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This is clearly not the experience we want our customers to have when they shop with us. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.we already
 forwarded your complain to the courier to contact you on your mobile  number  544026055. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We appreciate your patience.<br>
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Your Friends,<br>
The Support Team.</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1824902:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1824902