Subject: Ticket Assigned - Conversation with amani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 02:43:10 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amani amani                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amani Bot:  Hi Amani ,what do you need help with? Customer:  /startOver Bot:  Hi Amani ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  0564423987 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564423987            10:44 PM, 27th Nov                     amani                    My order status is delivered but I didn’t receive it           10:45 PM, 27th Nov                     amani                    Plus they sent me that they cancelled some items and I didn’t know whAt items           10:45 PM, 27th Nov                     amani                    What is the problem last time u cancelled some items and this order also why ???? If there is no stock just put before we order and pay           10:46 PM, 27th Nov                   Anvesh                   Hi, Thank you for contacting us. My name is Anvesh.           10:47 PM, 27th Nov                     amani                    And I didn’t receive any thing how come the status is delivered?????           10:47 PM, 27th Nov                     amani                    Hello           10:47 PM, 27th Nov                   Anvesh                   We regret for the inconvenience caused to you. Please allow me a moment, in order to fetch the order details for you.           10:47 PM, 27th Nov                   Anvesh                   Can you please confirm the order number?           10:47 PM, 27th Nov                     amani                    One minute           10:47 PM, 27th Nov                     amani                    9617591782           10:48 PM, 27th Nov                   Anvesh                   As I checked, the order is already delivered on November 27th.           10:50 PM, 27th Nov                   Anvesh                   You can track the order using the link:-  https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP112620001328&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar           10:50 PM, 27th Nov                     amani                    That means today           10:50 PM, 27th Nov                     amani                    And I didn’t get any thing           10:50 PM, 27th Nov                   Anvesh                   As we can check, there are 6 items in the order           10:51 PM, 27th Nov                     amani                    And no body called me even if I’m home and no msg or email was sent           10:51 PM, 27th Nov                   Anvesh                   Can you please confirm with your family members and neighbors?           10:51 PM, 27th Nov                     amani                    I don’t know any of neighbors           10:52 PM, 27th Nov                   Anvesh                   Can you please confirm 564426987, is this your contact number?           10:52 PM, 27th Nov                     amani                    And I don’t have family members at home           10:52 PM, 27th Nov                     amani                    No body called me before he come           10:52 PM, 27th Nov                     amani                    Usually the delivery calls or send msg before he come           10:52 PM, 27th Nov                   Anvesh                   We truly regret for the inconvenience caused to you.           10:53 PM, 27th Nov                   Anvesh                   We would like to inform you that, we will raise an escalation to our concerned department to solve the concern as soon as possible.           10:53 PM, 27th Nov                   Anvesh                   You are loyal customer to us and we always strive to provide the excellent customer services to our customers. We always admire true customer satisfaction.           10:53 PM, 27th Nov                     amani                    And after delivery I get msg           10:53 PM, 27th Nov                     amani                    Also no msg sent           10:53 PM, 27th Nov                   Anvesh                   I do understand your situation.           10:53 PM, 27th Nov                     amani                    And what items are cancelled           10:54 PM, 27th Nov                   Anvesh                   We will raise an inquiry with the logistics partner and once we receive the reply from them. we will update you on your email [email-masked].           10:54 PM, 27th Nov                     amani                    Did they cancel any thing??           10:54 PM, 27th Nov                   Anvesh                   As we can check, no item is cancelled           10:54 PM, 27th Nov                     amani                    So why did I get the email           10:54 PM, 27th Nov                     amani                    I checked my order because of this email to be surprised that it’s delivered and I didn’t receive           10:55 PM, 27th Nov                   Anvesh                   Our team will investigate the concern with the logistics partner and find the order delivery details and solve the concern as soon as possible.           10:55 PM, 27th Nov                   Anvesh                   I do understand your situation. If I were in your shoes, I could have feel the same.           10:55 PM, 27th Nov                   Anvesh                   Please do not worry, we will definitely solve the concern and contact you through email as soon as possible.           10:56 PM, 27th Nov                   Anvesh                   Is there anything else I can help you with?           10:56 PM, 27th Nov                     amani                    I was home today till 2 pm then we went out and came back 8 pm           10:56 PM, 27th Nov                   Anvesh                   Please accept our sincere apology.           10:56 PM, 27th Nov                   Anvesh                   We will definitely take it as feedback and make sure this never happens again.           10:57 PM, 27th Nov                     amani                    No body called and I didn’t receive and of any body came he should not leave any thing outside coz it might be taken if he did           10:57 PM, 27th Nov                     amani                    I just need my items           10:57 PM, 27th Nov                     amani                    Thank you           10:57 PM, 27th Nov                   Anvesh                   Usually our courier team will contact before the delivery.           10:57 PM, 27th Nov                   Anvesh                   We will definitively investigate about it and deliver the order as soon as possible           10:58 PM, 27th Nov                   Anvesh                   Is there anything else I can help you with?           10:58 PM, 27th Nov                     amani                    Thank you ??           10:59 PM, 27th Nov                   Anvesh                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           11:00 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1770588