Subject: Ticket Assigned - Conversation with amna
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 02:43:11 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amna amna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  this is my 10th time of doing follow up for my order #9608470367,order paid and confirmed on 10/16/2020 yet up to today i did not receive it,every time i call customer service they say we will check with the store and send an email with the update,now what i need is a last email as if this is not happening and going to open a report with police  kindly awaiting an update and if the products are no longer available return my money ?  this was my worst customer service ever Bot:  Please enter your name Customer:  amna Bot:  Hi Amna ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9608470367 Bot:    Your order status is  :  
   If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508140404            04:50 AM, 28th Nov                     amna                    This is my 10th time of doing follow up for my order #9608470367, order paid and confirmed on 10/16/2020 yet up to today I did not receive it, every time I call customer service they say we will check with the store and send an email with the update, now what i need is a last email as if this is not happening and going to open a report with police. Kindly awaiting an update and if the products are no longer available return my money ?. This was my worst customer service
  ever!!!!!           04:50 AM, 28th Nov                   Anvesh                   Hi, Thank you for contacting us. My name is Anvesh.           04:51 AM, 28th Nov                   Anvesh                   We regret for the inconvenience caused to you. Please allow me a moment, in order to fetch the order details for you.           04:52 AM, 28th Nov                   Anvesh                   Thank you for waiting. I really appreciate your patience.           04:53 AM, 28th Nov                   Anvesh                   We would like to inform you that, we will raise an escalation to our concerned department to solve the concern as soon as possible.           04:53 AM, 28th Nov                   Anvesh                   Hi, I'm not getting a response from you. Are we still connected?           04:55 AM, 28th Nov                   Anvesh                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of a
 ny unanswered query.           04:56 AM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1771660