Subject: Ticket Assigned - Conversation with zakir ameer
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 02:43:11 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zakir ameer zakir ameer                    Customer:  HELLO Bot:  Hi again! Bot:  Please enter your name Customer:  zakir ameer Bot:  Hi Zakir Ameer ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:57 PM, 27th Nov                     zakir ameer                    HELLO           11:59 PM, 27th Nov                   Bot                   أهلا مرة أخرى!           11:59 PM, 27th Nov                   Mazin                   مرحباً معك مازن باسي كيف يمكنني مساعدتك           11:59 PM, 27th Nov                     zakir ameer                    English           12:00 AM, 28th Nov                     zakir ameer                    HI           12:02 AM, 28th Nov                   Mazin                   just  a moment           12:02 AM, 28th Nov                     zakir ameer                    hello           12:02 AM, 28th Nov                     zakir ameer                    6240650301           12:03 AM, 28th Nov                     zakir ameer                    6238788618           12:03 AM, 28th Nov                   Anvesh                   Hi Zakir, Thank you for contacting us. My name is Anvesh. How may I help you?           12:03 AM, 28th Nov                     zakir ameer                    6238360953           12:03 AM, 28th Nov                     zakir ameer                    My return item still now noboday collected           12:04 AM, 28th Nov                     zakir ameer                    It's more then a week           12:04 AM, 28th Nov                   Anvesh                   We regret for the inconvenience caused to you. Please allow me a moment, in order to frth the order details for you.           12:04 AM, 28th Nov                     zakir ameer                    6240650301           12:04 AM, 28th Nov                     zakir ameer                    6238788618           12:05 AM, 28th Nov                     zakir ameer                    6238360953           12:05 AM, 28th Nov                     zakir ameer                    3 order           12:05 AM, 28th Nov                     zakir ameer                    Hello           12:06 AM, 28th Nov                     zakir ameer                    Are you there           12:06 AM, 28th Nov                   Anvesh                   Yes, Please allow me a moment. I am fetching the order details.           12:06 AM, 28th Nov                     zakir ameer                    Ok           12:06 AM, 28th Nov                   Anvesh                   We would like to inform you that a return request has been created again for the item on November 18th, 2020 and the order has been collected by the courier partner Aramex within 7 to 10 business days.  If the returns are not received by the Aramex transport partner within the specified time, please contact us again so that you may be served to the fullest.           12:07 AM, 28th Nov                     zakir ameer                    It's already 10 days now           12:08 AM, 28th Nov                   Anvesh                   We regret for the inconvenience caused to you.           12:08 AM, 28th Nov                   Anvesh                   We would like to inform you that, we will raise an escalation to our concerned department to solve the concern as soon as possible.           12:09 AM, 28th Nov                   Anvesh                   You are loyal customer to us and we always strive to provide the excellent customer services to our customers. We always admire true customer satisfaction.           12:09 AM, 28th Nov                   Anvesh                   Is there anything else I can help you with?           12:09 AM, 28th Nov                     zakir ameer                    Please make it one order ok           12:09 AM, 28th Nov                   Anvesh                   We will definitely solve the concern as soon as possible           12:10 AM, 28th Nov                   Anvesh                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           12:10 AM, 28th Nov                     zakir ameer                    ?           12:10 AM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1770893