Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 02:43:11 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7416829537 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:39 PM, 27th Nov                     hi                    ?           11:42 PM, 27th Nov                   Anvesh                   Hi, Thank you for contacting us. My name is Anvesh. How may I help you?           11:44 PM, 27th Nov                     hi                    I want to know about my order           11:44 PM, 27th Nov                     hi                    I supposed to get it on 26 th           11:45 PM, 27th Nov                     hi                    Still waiting           11:45 PM, 27th Nov                   Anvesh                   As i checked, the order was delivered on November 24th.           11:46 PM, 27th Nov                   Anvesh                   https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP112620001328&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar           11:46 PM, 27th Nov                     hi                    No i recieved half order           11:47 PM, 27th Nov                   Anvesh                   You can track your order using this link.           11:47 PM, 27th Nov                     hi                    Car seat i didnt receive           11:47 PM, 27th Nov                     hi                    No this is the update for half order           11:48 PM, 27th Nov                   Anvesh                   We regret for the inconvenience caused to you. Please allow me a moment, in order to frth the order details for you.           11:48 PM, 27th Nov                     hi                    Please           11:49 PM, 27th Nov                   Anvesh                   As I checked, complete 5 items were delivered.           11:49 PM, 27th Nov                     hi                    No           11:49 PM, 27th Nov                     hi                    Last 2 days i am asking and everybody is telling me  to wait           11:50 PM, 27th Nov                     hi                    And now you are saying you delivered all           11:50 PM, 27th Nov                   Anvesh                   I do understand your situation. But, we cannot process the payment as it depends upon the gateway.           11:50 PM, 27th Nov                   Anvesh                   Please ignore the previous response.           11:51 PM, 27th Nov                     hi                    I am sorry           11:51 PM, 27th Nov                   Anvesh                   Can I know which items were missing?           11:51 PM, 27th Nov                     hi                    2 car seats were missing           11:52 PM, 27th Nov                     hi                    And they said on 26th they will deliver it           11:52 PM, 27th Nov                   Anvesh                   Giggles Fountain Car Seat with Carry Handle, Is this the missing item?           11:53 PM, 27th Nov                     hi                    Yes           11:53 PM, 27th Nov                     hi                    2 pcs           11:53 PM, 27th Nov                   Anvesh                   We regret to inform you for the inconvenience caused to you.           11:54 PM, 27th Nov                     hi                    Now what           11:55 PM, 27th Nov                   Anvesh                   Please allow me a moment.           11:56 PM, 27th Nov                     hi                    Take your time           11:56 PM, 27th Nov                   Anvesh                   Thank you for waiting. I really appreciate your patience.           11:57 PM, 27th Nov                   Anvesh                   As I have checked, with the team. the item needs installation.           11:57 PM, 27th Nov                   Anvesh                   I will escalate to our team to deliver the item and our team will  contact you before delivery.           11:58 PM, 27th Nov                     hi                    When will you deliver it           11:58 PM, 27th Nov                     hi                    ?           11:59 PM, 27th Nov                     hi                    Hello anybody there           12:01 AM, 28th Nov                   Anvesh                   Our courier team will contact you before deliver the order           12:01 AM, 28th Nov                   Anvesh                   Our team will contact you for the schedule.           12:01 AM, 28th Nov                     hi                    But how long           12:01 AM, 28th Nov                   Anvesh                   We have forwarded issue to our team and we asked them to deliver your remaining item on priority           12:02 AM, 28th Nov                     hi                    Thank you  i will be waiting           12:04 AM, 28th Nov                   Anvesh                   Please do not worry, the order will be delivered to you as soon as possible.           12:04 AM, 28th Nov                   Anvesh                   Thank you for understanding and cooperation.           12:04 AM, 28th Nov                   Anvesh                   Is there anything else I can help you with?           12:04 AM, 28th Nov                     hi                    Tahnk you           12:04 AM, 28th Nov                   Anvesh                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           12:05 AM, 28th Nov                     hi                    Thank you           12:05 AM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1770871