Subject: Ticket Assigned - Conversation with mahmood ul hassan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Nov 2020 14:24:03 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahmood ul hassan mahmood ul hassan                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mahmood Ul Hassan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:17 PM, 18th Nov                     mahmood ul hassan                    I want to cancel my order with id # 6243643883           06:18 PM, 18th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           06:19 PM, 18th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           06:19 PM, 18th Nov                   Mohammad                   Sorry   we can't cancel it now  from our side     As per the status, the order is already  to ship  to  store  and will be available for collection for 14 days from the confirmation email received to collect.           06:21 PM, 18th Nov                   Mohammad                   Is there anything else I can help you with?            06:21 PM, 18th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           06:23 PM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1710735