Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 18 Nov 2020 12:41:44 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  /startOver Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503364644            04:23 PM, 18th Nov                     hi                    Order# 6243779824           04:25 PM, 18th Nov                     hi                    The order ends with 24 was done and payed by me           04:25 PM, 18th Nov                     hi                    Centerpoint created another order 6243803067whic was not done by me and asked me to pay it again!!!!!!!!           04:27 PM, 18th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           04:28 PM, 18th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           04:28 PM, 18th Nov                     hi                    You are also telling me that the payment was successfully returned and not processed and in my bank account it says clearly that the payment is transferred from card to centerpoint           04:28 PM, 18th Nov                     hi                    Are you hacked or what!           04:29 PM, 18th Nov                     hi                    This is a major security issue!!!!!           04:29 PM, 18th Nov                   Mohammad                   The   order  number  6243803067  failed and  system tried again  automatically by  another  order number  6243779824   and  it  passed  through           04:31 PM, 18th Nov                   Mohammad                   Is there anything else I can help you with?            04:31 PM, 18th Nov                     hi                    Which one is my order           04:31 PM, 18th Nov                     hi                    The total value i mean because both are diffrent           04:31 PM, 18th Nov                     hi                    Which one went through           04:32 PM, 18th Nov                     hi                    Got accepted and confirmed for delivery           04:32 PM, 18th Nov                     hi                    I dont want someone else later to say sorry we got to cancel both of them because we dont know what happened!           04:33 PM, 18th Nov                     hi                    + who created the other order because I did not create it. I only placed one order. The one ends with 24.!           04:34 PM, 18th Nov                     hi                    My order (ends with 24) was created 2:30pm and the other created after 40 minutes! And it was not by me!           04:36 PM, 18th Nov                   Mohammad                   There  is  no deduction   only one  time           04:36 PM, 18th Nov                     hi                    Hello!!!!!!!           04:36 PM, 18th Nov                   Mohammad                   Is there anything else I can help you with?            04:36 PM, 18th Nov                     hi                    Who created the other order! Without my approval!           04:36 PM, 18th Nov                     hi                    Ok so if there is no deduction so cancel the one ends with 67           04:37 PM, 18th Nov                     hi                    Because I can not cancel it           04:37 PM, 18th Nov                   Mohammad                   No  one create  another  order number  payment getaway   it self  tried  again  by  the same transaction           04:37 PM, 18th Nov                   Mohammad                   Is there anything else I can help you with?           04:37 PM, 18th Nov                     hi                    It clearly appears that there are 2 orders           04:38 PM, 18th Nov                     hi                    I want to cancel the one ends with 67           04:38 PM, 18th Nov                     hi                    The app nor the website allows me to cancel it           04:38 PM, 18th Nov                     hi                    It is cleared now. Thank you!           04:39 PM, 18th Nov                   Mohammad                   6243803067  already  cancelled           04:41 PM, 18th Nov                   Mohammad                   Your'e welcome           04:41 PM, 18th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           04:41 PM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1709966