Subject: Ticket Assigned - Conversation with reema
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 18 Nov 2020 08:47:46 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reema reema                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reema Bot:  Hi Reema ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6243707649 Bot:    Your order status is : Verifying payment    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  548919632            12:32 PM, 18th Nov                     reema                    Okay           12:32 PM, 18th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           12:38 PM, 18th Nov                   Mohammad                   Your  order 6243707762 didn't pass through  and the system tried again automatically  and order  6243707810   placed  successfully           12:43 PM, 18th Nov                   Mohammad                   Is there anything else I can help you with?            12:43 PM, 18th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           12:47 PM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1708136