Subject: Ticket Assigned - Conversation with hazel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Nov 2020 08:32:41 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hazel hazel                    Customer:  hello!!!! Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hazel ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:15 PM, 18th Nov                     hazel                    pls           12:16 PM, 18th Nov                     hazel                    I need someone to ask now           12:16 PM, 18th Nov                     hazel                    Hi hello           12:16 PM, 18th Nov                     hazel                    busy?           12:16 PM, 18th Nov                     hazel                    Im waiting for how many hours now           12:16 PM, 18th Nov                     hazel                    Still no agent?           12:18 PM, 18th Nov                     hazel                    hello           12:18 PM, 18th Nov                   Bot                   أهلا مرة أخرى!           12:18 PM, 18th Nov                     hazel                    english pls           12:18 PM, 18th Nov                     hazel                    i need english speaker           12:18 PM, 18th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           12:18 PM, 18th Nov                     hazel                    Hi           12:19 PM, 18th Nov                     hazel                    I would like to follow-up my refund,bcoz I retured some item.           12:19 PM, 18th Nov                   Mohammad                   Can you please share your order number ?           12:20 PM, 18th Nov                     hazel                    Return for Printed Maxi A-line Dress with...  of order 6237546528 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days.           12:20 PM, 18th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           12:21 PM, 18th Nov                     hazel                    ok           12:21 PM, 18th Nov                     hazel                    I will just wait           12:22 PM, 18th Nov                   Mohammad                   AS  we can  see  the returned item has been collected           12:23 PM, 18th Nov                   Mohammad                   the refund will be processed  within  5-7  days           12:23 PM, 18th Nov                   Mohammad                   Is there anything else I can help you with?            12:23 PM, 18th Nov                     hazel                    So when is my refund?           12:23 PM, 18th Nov                     hazel                    Are you sure I can take may refund?           12:23 PM, 18th Nov                     hazel                    I want to know the exact date pls           12:25 PM, 18th Nov                   Mohammad                   if  you didn't  receive  refund  in this  time frame kindly contact   us           12:25 PM, 18th Nov                   Mohammad                   Is there anything else I can help you with?            12:25 PM, 18th Nov                     hazel                    Starting today? Nov,18? so I will just count  5-7 days?           12:26 PM, 18th Nov                     hazel                    hi agent?           12:27 PM, 18th Nov                   Mohammad                   Yes           12:29 PM, 18th Nov                     hazel                    hi           12:29 PM, 18th Nov                     hazel                    Im still here           12:29 PM, 18th Nov                   Mohammad                   Is there anything else I can help you with?            12:29 PM, 18th Nov                     hazel                    Im asking something           12:30 PM, 18th Nov                     hazel                    Im asking If starting today november 18, I will count 5-7 days after           12:30 PM, 18th Nov                     hazel                    Then I will get my refund?           12:31 PM, 18th Nov                   Mohammad                   Yes   from  18 Nov           12:31 PM, 18th Nov                     hazel                    Ok, thanks.           12:32 PM, 18th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           12:32 PM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1708029