Subject: Ticket Assigned - Conversation with abdul fahad
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 18 Nov 2020 08:32:24 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul fahad abdul fahad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul fahad Bot:  Hi Abdul Fahad ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97335187071            12:17 PM, 18th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           12:18 PM, 18th Nov                     abdul fahad                    Hello           12:19 PM, 18th Nov                     abdul fahad                    I actually placed the order but i saw if i place 30 bhd plus order there will be 10 perchant extra. But i placed order separately so is it possible I cancel all the items and place the order again           12:19 PM, 18th Nov                   Mohammad                   Can you please share your order number ?           12:21 PM, 18th Nov                     abdul fahad                    I have two orders i will send you both           12:21 PM, 18th Nov                     abdul fahad                    Thank you, we’ll notify you when your order  7415135974 for Embroidered Regular Fit Round ... +1more item(s) is ready for collection from Max  Oasis Centre (East Riffa).           12:22 PM, 18th Nov                     abdul fahad                    Thank you, we’ll notify you when your order  7415044907 for Checked Shirt with Button Down... +4more item(s) is ready for collection from Max  Oasis Centre (East Riffa).           12:22 PM, 18th Nov                   Mohammad                   you  want to cancel  this  order 7415135974?           12:24 PM, 18th Nov                     abdul fahad                    I want to cancel both and place the order again so i can get additional 10% discount because you have offer if i order for 30 bhd there is 10% discount more right?           12:26 PM, 18th Nov                   Mohammad                   The orders  have  been cancelled           12:28 PM, 18th Nov                   Mohammad                   Is there anything else I can help you with?            12:28 PM, 18th Nov                     abdul fahad                    Both? Because i only received message for one order           12:29 PM, 18th Nov                     abdul fahad                    So when i will get the refund?           12:29 PM, 18th Nov                   Mohammad                   Refund has been initiated from our side  within few days   you will get refund according  the bank procedures           12:30 PM, 18th Nov                   Mohammad                   Is there anything else I can help you with?            12:31 PM, 18th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           12:32 PM, 18th Nov                     abdul fahad                    Okay thanks           12:32 PM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1708026