Subject: Ticket Assigned - Conversation with kamil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Nov 2020 14:40:36 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kamil kamil                    Bot:  Hi again! Bot:  Please enter your name Customer:  kamil Bot:  Hi Kamil ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:23 PM, 16th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           06:30 PM, 16th Nov                     kamil                    Hi           06:32 PM, 16th Nov                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           06:32 PM, 16th Nov                     kamil                    Yes           06:32 PM, 16th Nov                     kamil                    Sir i refund my shipment before 15 days still i m not recive my credit           06:32 PM, 16th Nov                     kamil                    /startOver           06:33 PM, 16th Nov                     kamil                    /startOver           06:33 PM, 16th Nov                   Mohammad                   we are apologize for that  delay  ,We are  following your issue  by  number 1687842  soon  it will be resolved           06:34 PM, 16th Nov                   Mohammad                   Is there anything else I can help you with?            06:34 PM, 16th Nov                     kamil                    Yes           06:34 PM, 16th Nov                     kamil                    What is the process           06:35 PM, 16th Nov                     kamil                    Why you company behave like that thats not fare           06:35 PM, 16th Nov                     kamil                    Why they not refund my credit nkw 15 days ks finished           06:36 PM, 16th Nov                     kamil                    Thats not fare           06:36 PM, 16th Nov                   Mohammad                   We apologize for the inconvenience caused to you.           06:37 PM, 16th Nov                   Mohammad                   We will do the needful           06:38 PM, 16th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           06:38 PM, 16th Nov                     kamil                    Your service is not good i am very disappointed from center point           06:38 PM, 16th Nov                   Mohammad                   We apologize for the inconvenience caused to you.           06:40 PM, 16th Nov                   Mohammad                   We will do the needful           06:40 PM, 16th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           06:40 PM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1699866