Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Nov 2020 10:33:08 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9613544873 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561911889            02:25 PM, 16th Nov                     hi                    K           02:25 PM, 16th Nov                     hi                    971561911889           02:26 PM, 16th Nov                     hi                    /startOver           02:26 PM, 16th Nov                   Bot                   يرجى إدخال اسمك           02:26 PM, 16th Nov                     hi                    /startOver           02:26 PM, 16th Nov                   Bot                   يرجى إدخال اسمك           02:26 PM, 16th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:27 PM, 16th Nov                     hi                    Hi           02:27 PM, 16th Nov                     hi                    My order was not updated           02:27 PM, 16th Nov                     hi                    I am collected.. All ready           02:28 PM, 16th Nov                   Mohammad                   Your  order 9613544873 is ready  for pickup  kindly bring  you   id           02:28 PM, 16th Nov                   Mohammad                   Is there anything else I can help you with?            02:28 PM, 16th Nov                     hi                    Ur system not yet updated           02:28 PM, 16th Nov                     hi                    I want to return item...           02:28 PM, 16th Nov                     hi                    One's u updated.. Then I will click the return option           02:29 PM, 16th Nov                     hi                    J           02:29 PM, 16th Nov                     hi                    Hope you understand           02:30 PM, 16th Nov                   Mohammad                   did you  collect  the order  ?           02:30 PM, 16th Nov                     hi                    Yes           02:30 PM, 16th Nov                   Mohammad                   We apologize for the inconvenience caused to you.           02:31 PM, 16th Nov                     hi                    K           02:31 PM, 16th Nov                   Mohammad                   We will escalate your issue  to  technical  team  to update status           02:32 PM, 16th Nov                   Mohammad                   Is there anything else I can help you with?            02:32 PM, 16th Nov                     hi                    K... Hope you understand           02:32 PM, 16th Nov                     hi                    Then fine           02:32 PM, 16th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           02:32 PM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1698348