Subject: Ticket Assigned - Conversation with maria roshan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Nov 2020 09:41:39 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maria roshan maria roshan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maria roshan Bot:  Hi Maria Roshan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8213566142 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96550640076            01:28 PM, 16th Nov                     maria roshan                    The order came but one jeans has damage it is torn on the belt side           01:29 PM, 16th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:36 PM, 16th Nov                   Mohammad                   We apologize for the inconvenience caused to you.           01:37 PM, 16th Nov                   Mohammad                   You can return online purchases through the below three channels: · You can contact our customer support team on 800-6927  to book a return and to be notified of the refund amount based on our return policy.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (brand) store across KUWAIT Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the  KUWAIT.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           01:38 PM, 16th Nov                   Mohammad                   Is there anything else I can help you with?            01:38 PM, 16th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           01:41 PM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1698028