Subject: Ticket Assigned - Conversation with ajmal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Nov 2020 05:37:35 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ajmal ajmal                    Bot:  Hi again! Bot:  Please enter your name Customer:  ajmal Bot:  Hi Ajmal ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6240913219 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:08 PM, 15th Nov                   Ishan                   Hi Ajmal, Thank you for contacting us. My name is Ishan. How may I help you?           08:10 PM, 15th Nov                     ajmal                    Hi Ishan           08:10 PM, 15th Nov                     ajmal                    Can you please update me about my order           08:11 PM, 15th Nov                     ajmal                    Is it possible to get my order tomorrow?           08:11 PM, 15th Nov                   Ishan                   May I request you to please stay on-hold while I retrieve the information.           08:11 PM, 15th Nov                     ajmal                    Please           08:12 PM, 15th Nov                   Ishan                   I see that your order has been delayed, and I am really sorry for the inconvenience caused to you.           08:13 PM, 15th Nov                     ajmal                    Can you please tell me the exact date when i can receive?           08:13 PM, 15th Nov                   Ishan                   I assure you that our team is working hard to get it to you as soon as possible           08:13 PM, 15th Nov                   Ishan                   Please allow us some more time           08:14 PM, 15th Nov                   Ishan                   We will get back to you as soon as your order is ready for collection at the store.           08:14 PM, 15th Nov                     ajmal                    Please can you tell me why it was delayed?           08:14 PM, 15th Nov                   Ishan                   We are still confirming with our team that why your order still hasn't been ready for collection.           08:15 PM, 15th Nov                   Ishan                   Once we get a clear confirmation, we will get back to you.           08:15 PM, 15th Nov                     ajmal                    Ok please push your team for an urgent delivery since I am going to India for vacation in 2 days           08:16 PM, 15th Nov                   Ishan                   We will do our best to make your item ready for collection in store as soon as possible.           08:16 PM, 15th Nov                   Ishan                   Is there anything else I can help you with?            08:17 PM, 15th Nov                     ajmal                    No thanks           08:17 PM, 15th Nov                   Ishan                   It was pleasure assisting you, Thank you for shopping with us.           08:17 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1695122