Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Nov 2020 05:37:34 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6241225410 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0542221486            07:09 PM, 15th Nov                   Ishan                   Hi, Thank you for contacting us. My name is Ishan. How may I help you?           07:10 PM, 15th Nov                     hello                    Hello Ishan           07:10 PM, 15th Nov                     hello                    As i mentioned my order number 6241225410.. there is no progress..           07:11 PM, 15th Nov                     hello                    The update status is showing processing since 3 days           07:12 PM, 15th Nov                   Ishan                   May I request you to please stay on-hold while I retrieve the information.           07:13 PM, 15th Nov                   Ishan                   We would like to inform you that we have escalated the issue to the relevant team and will get back to you as soon as possible.           07:14 PM, 15th Nov                     hello                    ok Thank you           07:16 PM, 15th Nov                   Ishan                   Is there anything else I can help you with?            07:16 PM, 15th Nov                     hello                    hope i receive the package soon. Thank you           07:17 PM, 15th Nov                   Ishan                   We again apologize for the delayed delivery.           07:17 PM, 15th Nov                   Ishan                   Our team will sure to ship your products so that you can collect your odder as soon as possible.           07:18 PM, 15th Nov                   Ishan                   Is there anything else I can help you with?            07:22 PM, 15th Nov                   Ishan                   Hi, I'm not getting a response from you. Are we still connected?           07:27 PM, 15th Nov                   Ishan                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           07:33 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1694866