Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Nov 2020 05:37:34 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi max,I have 2 problems regarding my           04:38 PM, 15th Nov                     User                    Return items first one no refund was processed despite my items picked up since 27th oct           04:40 PM, 15th Nov                     User                    Second one related to return requests was done since 8&9th Nov and no one came to pick up the items till now           04:41 PM, 15th Nov                   Ishan                   Hi, Thank you for contacting us. My name is Ishan. How may I help you?           04:43 PM, 15th Nov                   Ishan                   Hi, I'm not getting a response from you. Are we still connected?           04:46 PM, 15th Nov                     User                    My problem is above in the chat           04:48 PM, 15th Nov                   Ishan                   kindly provide us with the order id.           04:49 PM, 15th Nov                   Ishan                   In order for us to assist you better.           04:49 PM, 15th Nov                     User                    First problem regarding refund related to this return           04:49 PM, 15th Nov                   Ishan                   May I request you to please stay on-hold while I retrieve the information.           04:51 PM, 15th Nov                   Ishan                   We are truly sorry for the inconvenience caused to you.           04:55 PM, 15th Nov                   Ishan                   We would like to inform you that we have escalated the issue to the relevant team and will get back to you as soon as possible.           04:55 PM, 15th Nov                   Ishan                   Is there anything else I can help you with?            04:57 PM, 15th Nov                   Ishan                   Hi, I'm not getting a response from you. Are we still connected?           04:59 PM, 15th Nov                   Ishan                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           05:02 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1693920