Subject: Ticket Assigned - Conversation with ayesha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Nov 2020 05:37:34 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayesha ayesha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ayesha Bot:  Hi Ayesha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6240556763 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507962767            07:18 PM, 15th Nov          
          Ishan                   Hi Ayesha, Thank you for contacting us. My name is Ishan. How may I help you?           07:20 PM, 15th Nov                     ayesha                    Hi           07:20 PM, 15th Nov                     ayesha                    I wanted to know about my order           07:21 PM, 15th Nov                     ayesha                    Because it said that it is shipped           07:21 PM, 15th Nov                     ayesha                    But i got money refund today           07:21 PM, 15th Nov                     ayesha                    6240556763           07:21 PM, 15th Nov                   Ishan                   We would like to inform you that we will not be able to deliver your order now as it is under the return process and in transit to the warehouse           07:24 PM, 15th Nov                   Ishan                   We request you to please place an order again for the same           07:24 PM, 15th Nov                     ayesha
                     Why returned?           07:24 PM, 15th Nov                     ayesha                    This is the 2nd time its happening           07:24 PM, 15th Nov                     ayesha                    This was the 2nd time i placed order already           07:25 PM, 15th Nov                   Ishan                   Please be assured as we have now forwarded your feedback to our concerned team.           07:25 PM, 15th Nov                     ayesha                    It happened before also my co.plaint number is 1668777           07:25 PM, 15th Nov                     ayesha                    Reassured about what? All the headache of ordering once being cancelled and then ordering again and cancelled again????           07:26 PM, 15th Nov                   Ishan                   I can understand your concern here.           07:27 PM, 15th Nov                     ayesha                    This was actually the sa           07:27 PM, 15th Nov                     a
 yesha                    Second time           07:27 PM, 15th Nov                     ayesha                    I want to know what is the peoblem before i order 3rd time           07:27 PM, 15th Nov                   Ishan                   We again apologize for the inconvenience caused to you.           07:29 PM, 15th Nov                   Ishan                   We are checking with our concerned team, we will get back to you as soon as possible.           07:29 PM, 15th Nov                     ayesha                    No what i will do with the apology?  I want to know what is the guarantee that same will not happen 3rd time . Even message came that your order has beeen ahipped. I want to know the glitch           07:30 PM, 15th Nov                     ayesha                    Even last time no team conta yed me           07:30 PM, 15th Nov                     ayesha                    1668777 this is previous complaint number           07:31 PM, 15th Nov                     
 ayesha                    No o e contacted me for anything           07:31 PM, 15th Nov                     ayesha                    No feedback etc           07:32 PM, 15th Nov                   Ishan                   I would like to inform you that I have already escalated your case.           07:32 PM, 15th Nov                     ayesha                    Ok           07:32 PM, 15th Nov                     ayesha                    Thsnkyou           07:32 PM, 15th Nov                   Ishan                   It was pleasure assisting you, Thank you for shopping with us.           07:32 PM, 15th Nov                     ayesha                    Can i know any reference number           07:32 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1694851