Subject: Ticket Assigned - Conversation with Spinning Bottle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Nov 2020 05:37:34 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Spinning Bottle Spinning Bottle                    We are connected now           06:41 PM, 15th Nov                     Spinning Bottle                    Hi           06:42 PM, 15th Nov                     Spinning Bottle                    ???           06:42 PM, 15th Nov                   Ishan                   Hi, Thank you for contacting us again. My name is Ishan. How may I help you?           06:43 PM, 15th Nov                     Spinning Bottle                    Hi I received a msg that I received my order numbet           06:44 PM, 15th Nov                     Spinning Bottle                    2000481685 which I didn’t receive Anf the courier didn’t even call me           06:44 PM, 15th Nov                   Ishan                   We would like to confirm you that as we have checked your order has been delivered on Nov 15, 2020           06:45 PM, 15th Nov                     Spinning Bottle                    Ok but I didn’t receive it or else why would I be contacting you           06:45 PM, 15th Nov                     Spinning Bottle                    if I actually received the order           06:45 PM, 15th Nov                     Spinning Bottle                    and it’s not the first time for this situation to happen with me           06:46 PM, 15th Nov                     Spinning Bottle                    it’s is getting silly.           06:46 PM, 15th Nov                   Ishan                   We highly apologize for the inconvenience caused to you.           06:47 PM, 15th Nov                     Spinning Bottle                    And how will you solve this problem           06:47 PM, 15th Nov                   Ishan                   I would like to inform you that I have escalated the issue to the relevant team and will get back to you as soon as possible.           06:47 PM, 15th Nov                     Spinning Bottle                    What are the SLA”s for their reply           06:48 PM, 15th Nov                     Spinning Bottle                    ?           06:49 PM, 15th Nov                   Ishan                   May I request you to please elaborate the inquiry.           06:52 PM, 15th Nov                   Ishan                   Hi, I'm not getting a response from you. Are we still connected?           06:55 PM, 15th Nov                   Ishan                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           06:57 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1694652