Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Nov 2020 05:37:34 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  506046926            05:05 PM, 15th Nov                   Ishan                   Hi, Thank you for contacting us. My name is Ishan. How may I help you?           05:05 PM, 15th Nov                     hi                    hi           05:05 PM, 15th Nov                     hi                    i placed return request for my order Order #9612933234           05:06 PM, 15th Nov                     hi                    noone has come yet to pick nor any call or msg regarding pickup           05:06 PM, 15th Nov                   Ishan                   We are truly sorry to hear that our courier team failed to pick up the items from you           05:07 PM, 15th Nov                     hi                    i dont want 14 days to elapse can u from ur end put it on hhigh priority for pickup           05:07 PM, 15th Nov                   Ishan                   This is surely not the experience we want our customers to have when they shop with us           05:07 PM, 15th Nov                     hi                    as i am travelling in few days i want the items to be collected asap           05:07 PM, 15th Nov                   Ishan                   I can understand your frustration here.           05:07 PM, 15th Nov                   Ishan                   Please be assured as I have now escalated this issue with our courier team and they will arrange a pickup for your items.           05:08 PM, 15th Nov                     hi                    alright please i will be looking forward           05:08 PM, 15th Nov                     hi                    many thanks           05:08 PM, 15th Nov                   Ishan                   Is there anything else I can help you with?            05:08 PM, 15th Nov                     hi                    no i m good thanks again           05:09 PM, 15th Nov                   Ishan                   It was pleasure assisting you, Thank you for shopping with us.           05:09 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1693979