Subject: Ticket Assigned - Conversation with abdul basith
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Nov 2020 14:10:00 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul basith abdul basith                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul basith Bot:  Hi Abdul Basith ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6241111999 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966542839854            05:58 PM, 15th Nov                     abdul basith                             05:59 PM, 15th Nov                     abdul basith                             06:00 PM, 15th Nov                     abdul basith                    I hqve ordered this item, but received different           06:00 PM, 15th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           06:07 PM, 15th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           06:07 PM, 15th Nov                   Mohammad                   You can return online purchases through the below three channels:     · You can contact our customer support team on 8001111027 to book a return and to be notified of the refund amount based on our return policy. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (brand) store across the KSA .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the KSA . · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:08 PM, 15th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           06:09 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1694351