Subject: Ticket Assigned - Conversation with moustafa elmekkawy
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 14 Nov 2020 12:10:42 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with moustafa elmekkawy moustafa elmekkawy                    Bot:  Hi again! Bot:  Please enter your name Customer:  moustafa elmekkawy Bot:  Hi Moustafa Elmekkawy ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:53 PM, 14th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           04:05 PM, 14th Nov                     moustafa elmekkawy                    Hi tawfik           04:06 PM, 14th Nov                     moustafa elmekkawy                    I received a wrong item in my order           04:06 PM, 14th Nov                   Mohammad                   We apologize for the inconvenience caused to you.           04:09 PM, 14th Nov                   Mohammad                   You can make return request           04:09 PM, 14th Nov                   Mohammad                   You can return online purchases through the below three channels:   · You can contact our customer support team on (800-629823) to book a return and to be notified of the refund amount based on our return policy. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, https://www.maxfashion.com/en/ you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (brand) store across the UAE.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:09 PM, 14th Nov                   Mohammad                   Is there anything else I can help you with?            04:09 PM, 14th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           04:10 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1688743