Subject: Ticket Assigned - Conversation with javerya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Nov 2020 11:55:30 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with javerya javerya                    Customer:  Thank you Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Javerya ,what do you need help with? Customer:  /startOver Bot:  Hi Javerya ,what do you need help with? Customer:  /startOver Bot:  Hi Javerya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9612835470 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:15 PM, 14th Nov                     javerya                    I place an order on 8 nov n did nt recieve till now           03:16 PM, 14th Nov                     javerya                    In history it shows that its still shipped and processing           03:16 PM, 14th Nov                     javerya                    Please look this matter           03:17 PM, 14th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:50 PM, 14th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           03:51 PM, 14th Nov                   Mohammad                   As we  can see the order 9612835470 has been delivered           03:52 PM, 14th Nov                   Mohammad                   Is there anything else I can help you with?           03:52 PM, 14th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           03:55 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1688651