Subject: Ticket Assigned - Conversation with kumail
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Nov 2020 11:47:57 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kumail kumail                    Bot:  Hi again! Bot:  Please enter your name Customer:  kumail Bot:  Hi Kumail ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:00 PM, 14th Nov                     kumail                    We’ve cancelled your return for order # 9612475025 , Sustainable Printed T-shirt in... +3item(s) as requested by you. Please reach out to us for anything further.              May I kniw why?             All 4 items collected by courier company.           03:02 PM, 14th Nov                     kumail                    9613048375 - Same issue with this return . Courier Company have collected all return items under this order. But u have canceelled return .  May I know please????           03:06 PM, 14th Nov                     kumail                    Plz reply   please .....           03:11 PM, 14th Nov                     kumail                    Hello           03:17 PM, 14th Nov                   Bot                   أهلا مرة أخرى!           03:17 PM, 14th Nov                     kumail                    ???           03:19 PM, 14th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:41 PM, 14th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           03:41 PM, 14th Nov                     kumail                    Waiting           03:42 PM, 14th Nov                   Mohammad                   We apologize  for the inconvenience caused to you.  we will raise your issue to the concern team to process the refund for returned items asap           03:44 PM, 14th Nov                   Mohammad                   Is there anything else I can help you with?            03:44 PM, 14th Nov                     kumail                    How to make sure it will be done quickly?           03:45 PM, 14th Nov                     kumail                    Order still not updated tht return requested.           03:45 PM, 14th Nov                   Mohammad                   Your request has been filed with the concerned party to process the refund for the  returned product as soon as possible. You will be contacted in case of any new information.           03:47 PM, 14th Nov                   Mohammad                   Is there anything else I can help you with?            03:47 PM, 14th Nov                     kumail                    Thank u           03:47 PM, 14th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           03:47 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1688605