Subject: Ticket Assigned - Conversation with cristina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Nov 2020 15:35:02 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with cristina cristina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  cristina Bot:  Hi Cristina ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Sorry we couldn't resolve your query at this time. Please visit our Help Centre for all the latest information. Customer:  can I change the size? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Cristina ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +9651716147            07:06 PM, 13th Nov                     cristina                    just send message           07:07 PM, 13th Nov                     cristina                    I already returned the items           07:08 PM, 13th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           07:26 PM, 13th Nov                   Mohammad                   You will get refund to "My Credit"  section in app within 2-3 days           07:34 PM, 13th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           07:34 PM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1685854