Subject: Ticket Assigned - Conversation with sarah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Nov 2020 15:10:48 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sarah sarah                    Bot:  Hi again! Bot:  Please enter your name Customer:  i would like to follow up on a return request for order number 7412480381 Bot:  Please enter your name Customer:  sarah Bot:  Hi Sarah ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:37 PM, 13th Nov                     sarah                    I would like to follow up on a return request for order number 7412480381           06:39 PM, 13th Nov                     sarah                    I have not yet been contacted by the courier agent to come and collect the item I want to return.           06:40 PM, 13th Nov                     sarah                    Hello??           06:43 PM, 13th Nov                     sarah                    I would appreciate if you can follow up my request for me. I have provided you with the order number and my contact details is as follows: mobile: 39966262, email: [email-masked]           06:47 PM, 13th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           07:09 PM, 13th Nov                   Mohammad                   AS we check there is return request  the courier partner will contact  you within  2 days or you can drop it to nearest  aramex outlet and provide them tracking id  45444797123           07:10 PM, 13th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           07:10 PM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1685770