Subject: Ticket Assigned - Conversation with jihad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Nov 2020 13:26:06 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jihad jihad                    Bot:  Hi again! Bot:  Please enter your name Customer:  jihad Bot:  Hi Jihad ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:02 PM, 13th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           05:16 PM, 13th Nov                     jihad                    Hi. Please inform the status of refund for order6238132680 .           05:17 PM, 13th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           05:22 PM, 13th Nov                   Mohammad                   As we can see  you have return request  and already collected  you will  get refund within  - business days           05:23 PM, 13th Nov                   Mohammad                   Is there anything else I can help you with?            05:23 PM, 13th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           05:25 PM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1685381