Subject: Ticket Assigned - Conversation with seena sebastian
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Nov 2020 08:07:37 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with seena sebastian seena sebastian                    Bot:  Hi again! Bot:  Please enter your name Customer:  seena sebastian Bot:  Hi Seena Sebastian ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:45 AM, 13th Nov                     seena sebastian                    Please           11:49 AM, 13th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:57 AM, 13th Nov                     seena sebastian                    Hi           11:59 AM, 13th Nov                     seena sebastian                    I make return since 2 weeks.. Still no one came to pick the items           12:00 PM, 13th Nov                   Mohammad                   Kindly share the order number :           12:01 PM, 13th Nov                     seena sebastian                             12:01 PM, 13th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           12:01 PM, 13th Nov                     seena sebastian                    Ok           12:02 PM, 13th Nov                   Mohammad                   We made a new return request  the courier partner will contact  you within 3-5 days to collect the item           12:04 PM, 13th Nov                   Mohammad                   Is there anything else I can help you with?            12:04 PM, 13th Nov                     seena sebastian                    The same message i received in my mobile  on 27 october . But till now no one came to pick.. Thats why i send msg           12:05 PM, 13th Nov                     seena sebastian                    Hope so this time will happen..           12:05 PM, 13th Nov                   Mohammad                   We apologize for the inconvenience caused to you.           12:06 PM, 13th Nov                   Mohammad                   Will do the needful           12:07 PM, 13th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           12:07 PM, 13th Nov                     seena sebastian                    Thank you for the response..           12:07 PM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1684376