Subject: Ticket Assigned - Conversation with hossam saad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 16:10:01 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hossam saad hossam saad                    Bot:  Hi again! Bot:  Please enter your name Customer:  hossam saad Bot:  Hi Hossam Saad ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:51 PM, 11th Nov                     hossam saad                    Hi           07:53 PM, 11th Nov                     hossam saad                    I returned 2 items from one order to max branch the casheir make voucher instead to return money to my max wallet           07:54 PM, 11th Nov                     hossam saad                    Then i used this voucher on payment for 55 riyal remaining 34 riyal           07:55 PM, 11th Nov                     hossam saad                    How can i use them?!!           07:55 PM, 11th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           07:59 PM, 11th Nov                   Mohammad                   Sorry  the voucher can be used only  for  one time           08:00 PM, 11th Nov                   Mohammad                   Is there anything else I can help you with?            08:00 PM, 11th Nov                     hossam saad                    Allooo           08:01 PM, 11th Nov                   Mohammad                   Is there anything else I can help you with?            08:06 PM, 11th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with HomeBox.  My name is Mohammad and have a wonderful day.           08:09 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1678010