Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 15:33:31 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User Popping Helmet                    Hello           06:44 PM, 11th Nov                   Bot                   Hi again!           06:44 PM, 11th Nov                     Popping Helmet                    I just received my order           06:44 PM, 11th Nov                     Popping Helmet                    and i have an issue           06:44 PM, 11th Nov                     Popping Helmet                    in my order i have placed 2 pjamas which consists of 2 pieces each           06:45 PM, 11th Nov                     Popping Helmet                    and unfortunately one of the pajamas i just received the top piece without the bottom           06:46 PM, 11th Nov                     Popping Helmet                    ??           06:55 PM, 11th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           07:31 PM, 11th Nov                   Mohammad                   We apologize  for that           07:31 PM, 11th Nov                   Mohammad                   You  can  make return  request           07:31 PM, 11th Nov                   Mohammad                   In the meantime, an exchange is not available at maxfashion.com . You can return online purchases through the below three channels:   · You can contact our customer support team on (0020225878188) to book a return and to be notified of the refund amount based on our return policy. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, https://www.maxfashion.com/en/ you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (brand) store across the Egypt.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the Egypt. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:32 PM, 11th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with HomeBox.  My name is Mohammad and have a wonderful day.           07:32 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1677797