Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 15:07:55 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello i ordered online from max app           05:51 PM, 11th Nov                     User                    And i received the order           05:52 PM, 11th Nov                     User                    But it didn't appear delivered in the app although when i make track order it is delivered in aramex site           05:52 PM, 11th Nov                     User                    Order no 2000389332           05:53 PM, 11th Nov                     User                    Since it is not delivered in the app the shukran points is not available           05:54 PM, 11th Nov                     User                    I called the support and the problem still exists           05:56 PM, 11th Nov                     User                    Although i orderd another order after it and it is signed delivered           05:57 PM, 11th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           06:23 PM, 11th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           06:23 PM, 11th Nov                     User                    Okai           06:36 PM, 11th Nov                     User                    Order is made 30/10           06:42 PM, 11th Nov                     User                    And recieved 2/11           06:42 PM, 11th Nov                   Mohammad                   We  will  escalate  your issue  to the concern team  to update the status .           07:07 PM, 11th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with HomeBox.  My name is Mohammad and have a wonderful day.           07:07 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1677673