Subject: Ticket Assigned - Conversation with khuzema
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 13:34:45 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khuzema khuzema                    Bot:  Hi again! Bot:  Please enter your name Customer:  khuzema Bot:  Hi Khuzema ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:17 PM, 11th Nov                     khuzema                    I have placed an online order. I want to edit that order. Please help me whats procedure. Any charges for that? I want to add some items in previous order.           05:22 PM, 11th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           05:24 PM, 11th Nov                     khuzema                    I have placed an online order. I want to edit that order. Please help me whats procedure. Any charges for that? I want to add some items in previous order.           05:25 PM, 11th Nov                   Mohammad                   Sorry  not possible  to amend on order after submit it           05:26 PM, 11th Nov                   Mohammad                   Is there anything else I can help you with?            05:27 PM, 11th Nov                     khuzema                    Cancel it?           05:27 PM, 11th Nov                   Mohammad                   kindly share the order number ?           05:28 PM, 11th Nov                     khuzema                    Can i cancel that order? Is there any charge for cancelling order?           05:28 PM, 11th Nov                   Mohammad                   no charge           05:28 PM, 11th Nov                     khuzema                    8213587191           05:29 PM, 11th Nov                     khuzema                    You mean I should cancel that order and reorder now.           05:30 PM, 11th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           05:30 PM, 11th Nov                     khuzema                    Ok no problem           05:30 PM, 11th Nov                   Mohammad                   As we can see  you can cancel  the order before ship           05:31 PM, 11th Nov                   Mohammad                   kindly confirm you want to cancel it?           05:32 PM, 11th Nov                     khuzema                    Actually i have placed just 20mins before           05:32 PM, 11th Nov                     khuzema                    Yes confirm to cancel           05:32 PM, 11th Nov                   Mohammad                   Your order has been  cancelled           05:33 PM, 11th Nov                   Mohammad                   Is there anything else I can help you with?            05:33 PM, 11th Nov                     khuzema                    Ok thank you           05:33 PM, 11th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.  have a wonderful day.           05:34 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1677105