Subject: Ticket Assigned - Conversation with siddiqa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 13:20:01 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with siddiqa siddiqa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  siddiqa Bot:  Hi Siddiqa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97336997006            05:00 PM, 11th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           05:11 PM, 11th Nov                     siddiqa                    ..           05:14 PM, 11th Nov                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           05:14 PM, 11th Nov                     siddiqa                    Hello           05:15 PM, 11th Nov                     siddiqa                    I have made order (7412933976) on 8th of November, and I collected the package from (Marina mall-Bahrain) on the next day.           05:15 PM, 11th Nov                     siddiqa                    I wanted to change the item (Spider-man print sandals with straps) to a smaller size, and they clarified that they can’t do that, but I can return it through the app.           05:15 PM, 11th Nov                     siddiqa                    However the order status still (ready for collecting) although I have received it two days ago ! So I can’t make a return request ! Either return it to a branch !           05:15 PM, 11th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           05:17 PM, 11th Nov                     siddiqa                    No problem           05:17 PM, 11th Nov                   Mohammad                   We apologize for the inconvenience caused to you. Your request has been filed with the Technical team to update the status asap           05:18 PM, 11th Nov                   Mohammad                   Is there anything else I can help you with?            05:18 PM, 11th Nov                     siddiqa                    No that’s it , thanks           05:18 PM, 11th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.  have a wonderful day.           05:19 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1677014