Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 12:55:28 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           04:30 PM, 11th Nov                   Bot                   Hi again!           04:30 PM, 11th Nov                     User                    i need help in an order asap           04:30 PM, 11th Nov                     User                    i need help           04:46 PM, 11th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           04:47 PM, 11th Nov                     User                    i made an order yesterday           04:47 PM, 11th Nov                     User                    and you cancelled an item in it           04:47 PM, 11th Nov                     User                    i made another with the same items but changed one, but i can't cancel the one you made an edit in           04:47 PM, 11th Nov                     User                    i need to cancel that, and for the second order to stay           04:48 PM, 11th Nov                   Mohammad                   Kindly  share the order number ?           04:48 PM, 11th Nov                     User                    2000460367           04:49 PM, 11th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           04:49 PM, 11th Nov                     User                    of course take your tine           04:49 PM, 11th Nov                   Mohammad                   At this time it is no longer possible for us to cancel the order, as its already on its way to you. You may refuse to accept your order when our courier partner attempts delivery to you.it will be cancelled           04:50 PM, 11th Nov                   Mohammad                   Is there anything else I can help you with?            04:50 PM, 11th Nov                     User                    and about the other order? would it affect it if i refused to accept it           04:51 PM, 11th Nov                     User                    i don't understand why the dress was cancelled honestly,           04:52 PM, 11th Nov                   Mohammad                   No  problem           04:53 PM, 11th Nov                     User                    excuse me?           04:53 PM, 11th Nov                     User                    would the other order get cancelled if i rejected the first one?           04:53 PM, 11th Nov                   Mohammad                   The  dress has been cancelled due  quality  issue  and it was out of stock           04:54 PM, 11th Nov                   Mohammad                   The  others  orders will be delivered no  problem           04:54 PM, 11th Nov                     User                    thank you           04:54 PM, 11th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.  have a wonderful day.           04:55 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1676872