Subject: Ticket Assigned - Conversation with mohammed iqbal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 11:15:34 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed iqbal mohammed iqbal                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohammed iqbal Bot:  Hi Mohammed Iqbal ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:52 PM, 11th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:59 PM, 11th Nov                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           03:02 PM, 11th Nov                     mohammed iqbal                    r u there           03:02 PM, 11th Nov                     mohammed iqbal                    taufeeq r u there           03:03 PM, 11th Nov                   Mohammad                   Please provide us with your inquiry, so that we can assist you optimally           03:05 PM, 11th Nov                     mohammed iqbal                    yes           03:06 PM, 11th Nov                     mohammed iqbal                    alost 20days pass till now i didnt get my money return           03:06 PM, 11th Nov                     mohammed iqbal                    hello           03:09 PM, 11th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           03:10 PM, 11th Nov                     mohammed iqbal                    ok sir           03:11 PM, 11th Nov                   Mohammad                   We apologize for that delay  due technical  issue  the refund will process manually within 7-14 days it will  be refunded           03:12 PM, 11th Nov                   Mohammad                   Is there anything else I can help you with?            03:12 PM, 11th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with HomeBox.  My name is Mohammad and have a wonderful day.           03:15 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1676240