Subject: Re: kent Deduction
From: Mohammad Musaed <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 3 Nov 2020 03:04:08 -0700 (MST)

any update 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Mohammad Musaed" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, October 28, 2020 10:08:37 AM 
Subject: Re: kent Deduction 

Hi Tawfiq, 

For any Knet on validation case you have to create a Knet ticket on hybris. 

However Knet ticket created (03677016) and wait for 4-5 days . 

Regards, 
Fauzan 

From: "Mohammad Musaed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, October 27, 2020 2:44:23 PM 
Subject: kent Deduction 

Hello team, 

Problem Statement: Deduction, but order not placed 
Order Date : Sep 8 , 2020 
Order ID: [ callto:8202038304 | 8202038304 ] 
Tracking ID: NA 
Assistance Required: Need urgent refund 

Issue Description: As confirmed by the customer the amount was deducted from her account for an order that was On validation cancelled. The customer had already provided us with the deduction proof. 

Customer's [email-masked] 
Transaction number: 025255001413 
Customer's number: +96555891984 

Best regards, 
CS Team