Subject: Ticket Assigned - Re: We’ve received your online return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 21 Oct 2020 04:57:52 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: We’ve received your online return request.  أرسلت المنتج المراد استرجاعه اونلاين مع مندوب أراميكس يوم الاثنين ١٩ اكتوبر ٢٠٢٠ و أعطانى رقم تتبع الشحنة و هو(J15DA0F )لم تصلنى رسالة تأكيد او إيميل حتى الآن     On Thursday, October 15, 2020, 5:27:35 PM GMT+3, Max Fashion <[email-masked]> wrote:  

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Thank you for submitting your return request

Hi Dr Rasha Magdy, you’re almost there! You can finish returning these products in a few easy steps:
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1. Confirm your pick-up
 
Our courier partner will call you to arrange your return pick-up. Your pick-up should take place in 2-5 business days.
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2. Box up your return
 
 Wrap and seal your products in their original packaging, and ensure that all tags are intact. 
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3. Hand over your return
 
Hand over the package to our courier partner and they will give you an acknowledgement receipt.
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4. Receive your refund
 
 Your products will take 2-5 business days to reach our warehouse. It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund. 
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Here's how your refund works:
    
   - If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.
   - Refunds to your Credit Card or Debit Card may take 7-14 business days to process.
   - Refunds for any Shukrans, Gift Cards or Return Vouchers you've spent will also be credited to your My Credit balance.
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Write us an email now, we'll get back to you as fast as we can.
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Reach out in 140 characters! We are @maxfashionMENA.
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Call us on 800-1111-MAX (800-1111629). 
7 days a week, 24 hours a day
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1605046