Subject: Ticket Assigned - Conversation with amal
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 15 Dec 2019 15:46:23 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amal amal                    Hello           07:28 PM, 15th Dec                   Bot                   Hi again!           07:28 PM, 15th Dec                   Bot                   Hi Amal,what do you need help with?           07:28 PM, 15th Dec                     amal                    Returns process           07:28 PM, 15th Dec                   Bot                   Please choose your location           07:28 PM, 15th Dec                     amal                    United Arab Emirates           07:28 PM, 15th Dec                   Bot                    Want to return something? You can do it in 3 easy ways.  
1. Return to a store, for faster returns.
2. Request a return online from your account.
3. Call customer care for a pick-up.   We suggest that you return your product to a store and speed up the process. For more details, go to Returns Process under Help Centre.            07:28 PM, 15th Dec                   Bot                   Was I helpful?           07:28 PM, 15th Dec                     amal                    No           07:28 PM, 15th Dec                   Bot                   Would you still like to connect with an agent?           07:28 PM, 15th Dec                     amal                    No           07:28 PM, 15th Dec                   Bot                   Thank you.           07:28 PM, 15th Dec                     amal                    hi           07:28 PM, 15th Dec                   Bot                   Hi Amal,what do you need help with?           07:28 PM, 15th Dec                     amal                    Returns process           07:28 PM, 15th Dec                   Bot                   Please choose your location           07:28 PM, 15th Dec                     amal                    United Arab Emirates           07:28 PM, 15th Dec                   Bot                    Want to return something? You can do it in 3 easy ways.  
1. Return to a store, for faster returns.
2. Request a return online from your account.
3. Call customer care for a pick-up.   We suggest that you return your product to a store and speed up the process. For more details, go to Returns Process under Help Centre.            07:28 PM, 15th Dec                   Bot                   Was I helpful?           07:28 PM, 15th Dec                     amal                    No           07:28 PM, 15th Dec                   Bot                   Would you still like to connect with an agent?           07:28 PM, 15th Dec                     amal                    Yes           07:28 PM, 15th Dec                   Bot                   Please wait while we transfer you to an agent           07:28 PM, 15th Dec                     amal                    hello           07:29 PM, 15th Dec                     amal                    order no  #9762173413           07:30 PM, 15th Dec                     amal                    will anyone ever come to collect the return item?           07:30 PM, 15th Dec                     amal                    ??????????????????????????????           07:38 PM, 15th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           07:39 PM, 15th Dec                     amal                    Finally after 1 day someone replied!!           07:39 PM, 15th Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           07:39 PM, 15th Dec                     amal                    I have been following up with you guys since how long? 25th nov I requested return and see the date? almost one month is over.           07:40 PM, 15th Dec                     amal                    I called yesterday to go to the store and give it back. Whoever spoke on the phone told me please they will come today itself and no one arrived till late night yesterday. I didn't get a single call till now           07:40 PM, 15th Dec                   Mohammad                   Your request has been filed with the concerned party to   collect  items   ASAP.           07:40 PM, 15th Dec                     amal                    IM hearing this since 2 weeks           07:41 PM, 15th Dec                     amal                    I will go and give myself           07:41 PM, 15th Dec                     amal                    please tell whats the process           07:41 PM, 15th Dec                     amal                    its been over 14 days that's why IM asking           07:41 PM, 15th Dec                     amal                    man 25th nov to dec 15 how many days is it??? Pathetic!!           07:41 PM, 15th Dec                     amal                    I just want my refund!!!           07:41 PM, 15th Dec                   Mohammad                   W e  apologies for that  delay but   if  you  want  go  to  store but  tell them  to  remove return request   from online           07:42 PM, 15th Dec                   Mohammad                   Otherwise we   will  escalate your  issue again  to  collect  within 1-3 days           07:43 PM, 15th Dec                     amal                    I just need to inform this to the store?           07:43 PM, 15th Dec                   Mohammad                   Now you  want  to return  it to  store ?           07:44 PM, 15th Dec                     amal                    Your escalation didn't help me at all!!!           07:44 PM, 15th Dec                     amal                    yes I will return it tmrw           07:45 PM, 15th Dec                     amal                    if that is okay           07:45 PM, 15th Dec                     amal                    wh           07:45 PM, 15th Dec                     amal                    whats the process           07:45 PM, 15th Dec                   Mohammad                   OK  go to  store no  problem  just  tell them  to  remove return request  from  online and give them the order number           07:45 PM, 15th Dec                     amal                    ok           07:45 PM, 15th Dec                     amal                    thanks           07:46 PM, 15th Dec                   Mohammad                   Is there anything else I can help you with?           07:46 PM, 15th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           07:46 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/345918