Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Dec 2019 18:00:37 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello. I recently placed an order of shoes using your buy one get ome free promotion           09:48 PM, 14th Dec                     User                    ..           09:50 PM, 14th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           09:53 PM, 14th Dec                     User                    Hello. I recently placed an order of shoes using your buy one get ome free promotion           09:54 PM, 14th Dec                   Mohammad                   Can you please share your order number or registered email address.           09:54 PM, 14th Dec                     User                    [email-masked]           09:54 PM, 14th Dec                     User                    One of the shoes do not fit and I would like to replace. Is this possible or do i need to send the whole order back to still avail the offer.           09:54 PM, 14th Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           09:55 PM, 14th Dec                   Mohammad                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.
 
Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:
 
You can contact our customer support team on ( (800-6927) to book a return and to be notified of the refund amount based on our return policy.  You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.

You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.             09:57 PM, 14th Dec                   Mohammad                   Is there anything else I can help you with?           09:57 PM, 14th Dec                     User                    So its not allowed to do a simple swap?           09:57 PM, 14th Dec                   Mohammad                   Yes           09:58 PM, 14th Dec                   Mohammad                   You can  exchange           09:58 PM, 14th Dec                     User                    But have to be instore           09:58 PM, 14th Dec                     User                    .           09:58 PM, 14th Dec                   Mohammad                   sure           09:58 PM, 14th Dec                     User                    For exchange?           09:59 PM, 14th Dec                     User                    Can you tell me the biggest shoemart in abu dhabi           09:59 PM, 14th Dec                   Mohammad                   Yes you  can exchange if it's available in the store           09:59 PM, 14th Dec                   Mohammad                   Check using google map  nearby shoemart store           09:59 PM, 14th Dec                     User                    Ok thank you           10:00 PM, 14th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           10:00 PM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/343737