Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Fri, 13 Dec 2019 22:06:23 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User Friendly Doberman                    Hi           01:33 AM, 14th Dec                     Friendly Doberman                    can I send u credit note now . I want to purchase online but these credit notes are not accepted           01:35 AM, 14th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:37 AM, 14th Dec                     Friendly Doberman                    I want to purchase online           01:38 AM, 14th Dec                   Mohammad                   W e apologies for that   but try  to  use another channels to  pay           01:38 AM, 14th Dec                   Mohammad                   or cache on delivery           01:38 AM, 14th Dec                     Friendly Doberman                    i have 3 credit notes which I want to use to purchase           01:38 AM, 14th Dec                     Friendly Doberman                    one is 71 dh second one is 59 dh and third is of 142 dh           01:39 AM, 14th Dec                   Mohammad                   Please share with  us screenshot           01:39 AM, 14th Dec                     Friendly Doberman                    ok           01:39 AM, 14th Dec                     Friendly Doberman                    plz wait           01:40 AM, 14th Dec                     Friendly Doberman                             01:41 AM, 14th Dec                     Friendly Doberman                             01:41 AM, 14th Dec                     Friendly Doberman                             01:41 AM, 14th Dec                     Friendly Doberman                             01:42 AM, 14th Dec                   Mohammad                   Please delete promo code and try  again           01:44 AM, 14th Dec                     Friendly Doberman                    Where I have to put the credit note           01:45 AM, 14th Dec                     Friendly Doberman                    or I have to choose cash on delivery option           01:45 AM, 14th Dec                   Mohammad                   Use it when you pay There is a section " Do you have a promotional code "Click on it and enter the voucher code and apply in order to pay the amount from the voucher.           01:45 AM, 14th Dec                     Friendly Doberman                    no it’s not working I tried so many times           01:46 AM, 14th Dec                   Mohammad                   But  as i can see it's invalid           01:46 AM, 14th Dec                     Friendly Doberman                    how           01:46 AM, 14th Dec                   Mohammad                   Share  voucher code that you have           01:46 AM, 14th Dec                     Friendly Doberman                    yes it’s shown on the screen when I added credit note #           01:47 AM, 14th Dec                     Friendly Doberman                    i sent u pictures of credit notes ... u got these or not           01:47 AM, 14th Dec                   Mohammad                   just  code not picture           01:48 AM, 14th Dec                   Mohammad                   paste it here           01:48 AM, 14th Dec                     Friendly Doberman                    ok           01:48 AM, 14th Dec                     Friendly Doberman                    9763216618-42677192-67408-8           01:49 AM, 14th Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           01:50 AM, 14th Dec                     Friendly Doberman                    9763216618-42677190-62368-4           01:50 AM, 14th Dec                     Friendly Doberman                    9763102451-42677191-16552-9           01:52 AM, 14th Dec                   Mohammad                   it's invalid it's expired           01:52 AM, 14th Dec                     Friendly Doberman                    how these are expired           01:52 AM, 14th Dec                   Mohammad                   When you  got it           01:52 AM, 14th Dec                     Friendly Doberman                    11/12/19           01:53 AM, 14th Dec                     Friendly Doberman                    2-3 days ago           01:53 AM, 14th Dec                   Mohammad                   share order number           01:53 AM, 14th Dec                     Friendly Doberman                    Where it is shown           01:54 AM, 14th Dec                   Mohammad                   You  got  from  where online or from  the store           01:57 AM, 14th Dec                     Friendly Doberman                    Actually I bought shoes from online and returned in shoe mart store and they gave these credit notes           01:58 AM, 14th Dec                     Friendly Doberman                    they said we can use online           01:58 AM, 14th Dec                   Mohammad                   Yes you  are trying to  use wrong  code   this is the correct  9763216618-42677190-62368-45279           02:01 AM, 14th Dec                   Mohammad                   and this 9763102451-42677191-16552-91479           02:01 AM, 14th Dec                     Friendly Doberman                    oh okay           02:02 AM, 14th Dec                   Mohammad                   Is there anything else I can help you with?           02:02 AM, 14th Dec                     Friendly Doberman                    the other numbers were not written along with this           02:03 AM, 14th Dec                     Friendly Doberman                    so can I use all these credit notes at one time           02:03 AM, 14th Dec                   Mohammad                   No problem, I have shared the correct codes with you at this time.           02:03 AM, 14th Dec                   Mohammad                   Please simply use them under promo code section and you will be able to use them.           02:03 AM, 14th Dec                     Friendly Doberman                    thank you so much for ur help ... I hope this time I will b able to place order           02:04 AM, 14th Dec                   Mohammad                   Yes you  can           02:05 AM, 14th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           02:05 AM, 14th Dec                     Friendly Doberman                    thank you           02:05 AM, 14th Dec                   Mohammad                   Also, you can use all of them together.
as long as they are for the same concept           02:05 AM, 14th Dec                   Mohammad                   We allow maximum 5 vouchers to be used at the same time.           02:06 AM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/341764