Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 12 Dec 2019 18:12:22 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I received wrong item in my order           09:55 PM, 12th Dec                     User                    Please advice what should I do           09:55 PM, 12th Dec                     User                    ?           09:58 PM, 12th Dec                     User                    Anyone there           10:00 PM, 12th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:10 PM, 12th Dec                   Mohammad                   In the meantime, an exchange is not available at   https://www.babyshopstores.com/ae/en/ You can return online purchases through the below three channels:
· You can contact our customer support team on  (800-22297467)‎     to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card. 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:11 PM, 12th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           10:11 PM, 12th Dec                   Mohammad                   We  apologies for that but  You  can  make return request  and get refund           10:12 PM, 12th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           10:12 PM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/339628