Subject: Ticket Assigned - Conversation with Chilling Horse
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 12 Dec 2019 16:27:07 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chilling Horse Chilling Horse                    Hello           08:08 PM, 12th Dec                   Bot                   أهلا مرة أخرى!           08:08 PM, 12th Dec                   Mohammad                   مرحبا معك  محمد  توفيق كيف يمكنني  ان  اساعدك ؟           08:11 PM, 12th Dec                     Chilling Horse                    I don’t speak Arabic           08:11 PM, 12th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           08:12 PM, 12th Dec                     Chilling Horse                    I’m wondering if there has been an update about my order           08:13 PM, 12th Dec                     Chilling Horse                    It’s been almost a month and I still have not received it           08:13 PM, 12th Dec                     Chilling Horse                             08:14 PM, 12th Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           08:20 PM, 12th Dec                     Chilling Horse                    Ok           08:20 PM, 12th Dec                   Mohammad                   Your request has been filed with the concerned party to  check and will inform you ASAP.           08:21 PM, 12th Dec                     Chilling Horse                    Yes but it’s been a long time and there is still no update on the situation           08:21 PM, 12th Dec                     Chilling Horse                    What am I supposed to do? Have the baby sleep on the floor?           08:22 PM, 12th Dec                   Mohammad                   As we can see  you  didn't  receive it yet so  we will  escalate your   issue to  the concern  team  but  i suggest  you  to cancel it and order again           08:23 PM, 12th Dec                     Chilling Horse                    I will not because I will not get the same price again           08:24 PM, 12th Dec                   Mohammad                   OK we will  escalate it  to the store to  ship it  ASAP           08:24 PM, 12th Dec                     Chilling Horse                    I will take this to the ministry           08:24 PM, 12th Dec                     Chilling Horse                    This is completely unacceptable           08:25 PM, 12th Dec                   Mohammad                   We apologies for that  delay  and be sure we will do the needful           08:25 PM, 12th Dec                   Mohammad                   Is there anything else I can help you with?           08:25 PM, 12th Dec                     Chilling Horse                    No, and if this is not resolved, I promise you I will make this a huge deal and will be contacting the ministry to launch a formal complaint           08:26 PM, 12th Dec                   Mohammad                   OK will  do the needful           08:26 PM, 12th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           08:26 PM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/339452