Subject: Ticket Assigned - Conversation with from that order i want to exchange one top
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 10 Dec 2019 08:59:12 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with from that order i want to exchange one top from that order i want to exchange one top                    I ordered online tops           12:52 PM, 10th Dec                   Bot                   Please enter your name.           12:52 PM, 10th Dec                     from that order i want to exchange one top                    from that order I want to exchange one top           12:52 PM, 10th Dec                   Bot                   Hi From That Order I Want To Exchange One Top,what do you need help with?           12:52 PM, 10th Dec                     from that order i want to exchange one top                    Our latest offers           12:53 PM, 10th Dec                   Bot                   Please choose your location           12:53 PM, 10th Dec                     from that order i want to exchange one top                    United Arab Emirates           12:53 PM, 10th Dec                   Bot                   Looking for discounts and deals? View our top offer now.           12:53 PM, 10th Dec                   Bot                   Was I helpful?           12:53 PM, 10th Dec                     from that order i want to exchange one top                    No           12:53 PM, 10th Dec                   Bot                   Would you still like to connect with an agent?           12:53 PM, 10th Dec                     from that order i want to exchange one top                    Yes           12:53 PM, 10th Dec                   Bot                   Please enter your email           12:53 PM, 10th Dec                     from that order i want to exchange one top                    Can I exchange in shop           12:54 PM, 10th Dec                   Bot                   Please enter your number           12:54 PM, 10th Dec                     from that order i want to exchange one top                    0501888900           12:54 PM, 10th Dec                   Bot                   Please wait while we transfer you to an agent           12:54 PM, 10th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           12:56 PM, 10th Dec                   Mohammad                   In the meantime, an exchange is not available at https://www.centrepointstores.com . You can return online purchases through the below three channels:

· You can contact our customer support team on 8001111027 to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the KSA .
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the KSA .
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.
 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:57 PM, 10th Dec                   Mohammad                   Is there anything else I can help you with?           12:57 PM, 10th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           12:58 PM, 10th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/332095