Subject: Ticket Assigned - Conversation with f
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 09 Dec 2019 09:57:59 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with f f                    ?           01:22 PM, 09th Dec                   Bot                   Hi F,what do you need help with?           01:22 PM, 09th Dec                     f                    Refund queries           01:22 PM, 09th Dec                   Bot                   Please choose your location           01:22 PM, 09th Dec                     f                    Bahrain           01:22 PM, 09th Dec                   Bot                    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during sales. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.            01:22 PM, 09th Dec                   Bot                   Was I helpful?           01:22 PM, 09th Dec                     f                    No           01:23 PM, 09th Dec                   Bot                   Would you still like to connect with an agent?           01:23 PM, 09th Dec                     f                    Yes           01:23 PM, 09th Dec                   Bot                   Please wait while we transfer you to an agent           01:23 PM, 09th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:32 PM, 09th Dec                     f                    hello           01:33 PM, 09th Dec                     f                    I have a problem           01:33 PM, 09th Dec                     f                    no one picked my item until now           01:33 PM, 09th Dec                     f                    I requested a pick up long time back           01:34 PM, 09th Dec                   Mohammad                   Can you please share your order number or registered email address.           01:35 PM, 09th Dec                     f                    YES           01:35 PM, 09th Dec                     f                    I chatted with Elish and Debbie 3 times           01:35 PM, 09th Dec                     f                    each time they say someone will come to take the item           01:35 PM, 09th Dec                     f                    but no one does           01:35 PM, 09th Dec                     f                    7656553434           01:36 PM, 09th Dec                     f                    why no one is coming?           01:37 PM, 09th Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           01:38 PM, 09th Dec                     f                    I travel on Friday and don't want to be stuck with the item longer           01:38 PM, 09th Dec                     f                    Debbie and Elish           01:38 PM, 09th Dec                     f                    I chatted more than 5 times           01:38 PM, 09th Dec                     f                    but no use           01:38 PM, 09th Dec                   Mohammad                   We apologies for  that  we  will create new return request  manual           01:40 PM, 09th Dec                   Mohammad                   Is there anything else I can help you with?           01:40 PM, 09th Dec                     f                    dear when should they come to take the item           01:40 PM, 09th Dec                     f                    can they come tomorrow ?           01:41 PM, 09th Dec                     f                    or even the day after           01:41 PM, 09th Dec                   Mohammad                   I will escalate your  issue after closing  chat  and  they will come to collect  it  within-2 days           01:44 PM, 09th Dec                     f                    dear there is one more thing           01:44 PM, 09th Dec                   Mohammad                   Is there anything else I can help you with?           01:44 PM, 09th Dec                     f                    yes  one more thing           01:44 PM, 09th Dec                     f                    regarding order 7654531792           01:44 PM, 09th Dec                     f                    I was refunded 3 items           01:45 PM, 09th Dec                     f                    but I returned 4 items           01:45 PM, 09th Dec                     f                    the courier picked the 4th item on another day           01:45 PM, 09th Dec                   Mohammad                   Let  me check           01:45 PM, 09th Dec                     f                    I sent many emails to splash  support, no one replied           01:46 PM, 09th Dec                   Mohammad                            01:47 PM, 09th Dec                   Mohammad                   As can see only three items           01:47 PM, 09th Dec                     f                    I need the 2.48 BD that is remaining           01:47 PM, 09th Dec                     f                    that is what I am telling you           01:47 PM, 09th Dec                     f                    they didn't refund the 4th itme           01:48 PM, 09th Dec                     f                    the courier picked it on another day           01:48 PM, 09th Dec                     f                    the solid pocket blue pants           01:49 PM, 09th Dec                     f                    they didn't refund it to me           01:49 PM, 09th Dec                   Mohammad                   But  on  our portal show you made return  request  only  three  not 4           01:49 PM, 09th Dec                     f                    so I am 2.48 BD short           01:50 PM, 09th Dec                     f                    do you think the courier stole it?           01:50 PM, 09th Dec                     f                    I am telling you the courier picked it           01:52 PM, 09th Dec                     f                    so where is the item?!!!!!           01:52 PM, 09th Dec                   Mohammad                   We will check  and inform you by email [email-masked]           01:52 PM, 09th Dec                   Mohammad                   Is there anything else I can help you with?           01:53 PM, 09th Dec                     f                    I send email to support but no reply           01:53 PM, 09th Dec                     f                    Tawfik please trust customer, no one will make things up           01:53 PM, 09th Dec                   Mohammad                   Sure it's our  duty           01:55 PM, 09th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           01:55 PM, 09th Dec                     f                    I will wait for your reply           01:55 PM, 09th Dec                     f                    because I don't want to contact splash again and again about the same issues           01:56 PM, 09th Dec                   Mohammad                   OK sure           01:57 PM, 09th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           01:57 PM, 09th Dec                     f                    so you have 2 orders to be solved , please           01:57 PM, 09th Dec                     f                    the pick-up and the refund           01:57 PM, 09th Dec                   Mohammad                   ok  we will work on  it           01:57 PM, 09th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/328544