Subject: Ticket Assigned - Conversation with Pumping Candy
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 08 Dec 2019 08:50:18 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Pumping Candy Pumping Candy                    hi           12:34 PM, 08th Dec                     Pumping Candy                    i can't link my shukran card with my account           12:34 PM, 08th Dec                     Pumping Candy                    i've tried through my contact number & Shukran card number but it is not working           12:35 PM, 08th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           12:36 PM, 08th Dec                   Mohammad                   Can you please share old order number or registered email address.           12:37 PM, 08th Dec                     Pumping Candy                    [email-masked]           12:37 PM, 08th Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           12:37 PM, 08th Dec                     Pumping Candy                    ok           12:38 PM, 08th Dec                   Mohammad                   As we can see it's not linked yet           12:41 PM, 08th Dec                   Mohammad                   We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.
 
To link your Shukran card, please follow the below steps:

 
1- Log in your account.

2- Go to My account > Shukran > Link your account here.

3- Follow the provided steps on the webpage

 
After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.           12:41 PM, 08th Dec                     Pumping Candy                    i have followed this path but it is not working           12:42 PM, 08th Dec                     Pumping Candy                    when i try entering my mobile number or my shukran card number it is showing error           12:42 PM, 08th Dec                   Mohammad                   This is mobile number +971525443519           12:46 PM, 08th Dec                     Pumping Candy                    yes           12:47 PM, 08th Dec                   Mohammad                   please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at info@shukranrewards           12:49 PM, 08th Dec                     Pumping Candy                    thanks           12:49 PM, 08th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           12:50 PM, 08th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/324635