Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sun, 08 Dec 2019 07:06:32 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    HEYLO           10:55 AM, 08th Dec                     User                    I M TRYING TO PLACE AN ORDER           10:55 AM, 08th Dec                     User                    BUT IT IS GIVING AN ERROR THAT THE PAYMENT ATTEMPT HAS FAILED           10:55 AM, 08th Dec                     User                    WHY?? :?           10:56 AM, 08th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:56 AM, 08th Dec                     User                    ?           10:57 AM, 08th Dec                   Mohammad                   Please delete the app, restart the mobile, then install the app again           10:57 AM, 08th Dec                     User                    M DOING           10:57 AM, 08th Dec                     User                    IT FROM           10:57 AM, 08th Dec                     User                    frm the \           10:57 AM, 08th Dec                     User                    desktop computer           10:57 AM, 08th Dec                   Mohammad                   Could you please try clearing the cookies and cache of your browser and then try making a purchase? See if that helps.            10:57 AM, 08th Dec                     User                    ok           10:58 AM, 08th Dec                   Mohammad                   Is there anything else I can help you with?           10:58 AM, 08th Dec                     User                    not now but will need help if the problem still persists           10:59 AM, 08th Dec                   Mohammad                   OK           11:00 AM, 08th Dec                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           11:04 AM, 08th Dec                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:06 AM, 08th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/324255