Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Dec 2019 05:24:50 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           09:06 AM, 08th Dec                     User                    Assalam o alekum           09:06 AM, 08th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           09:10 AM, 08th Dec                     User                    i need your help           09:11 AM, 08th Dec                   Mohammad                   How can  I help  you           09:11 AM, 08th Dec                   Mohammad                   مرحبا معك  محمد  توفيق كيف يمكنني  ان  اساعدك ؟           09:11 AM, 08th Dec                     User                    i  was return one t shirt           09:12 AM, 08th Dec                     User                    my order number 6448272142           09:12 AM, 08th Dec                   Mohammad                   In the meantime, an exchange is not available at https://www.centrepointstores.com . You can return online purchases through the below three channels:

· You can contact our customer support team on 8001111027 to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the KSA .
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the KSA .
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.
 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           09:13 AM, 08th Dec                   Mohammad                   As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on (date), so we won't be able to initiate a return request here. 
​
For any further information on return, please visit the below link: 
https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#
​
We thank you for your understanding and cooperation           09:13 AM, 08th Dec                   Mohammad                   But  As we can see you made return  request on 11/26/19 1:12 PM           09:14 AM, 08th Dec                   Mohammad                   And we refund has been processed from outside on 11/28/19 8:02 PM  and processing  it  take 4-15 days           09:16 AM, 08th Dec                   Mohammad                   *from  our side           09:16 AM, 08th Dec                   Mohammad                   Hi Shabbir           09:17 AM, 08th Dec                   Mohammad                   Is there anything else I can help you with?           09:17 AM, 08th Dec                   Mohammad                   Refund has been processed from our  side that's mean remind 2-3 days           09:18 AM, 08th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           09:18 AM, 08th Dec                     User                    28 october i was return but until not yet received my money after confirmation , why to much delay sir           09:19 AM, 08th Dec                     User                    how many days we will wait           09:20 AM, 08th Dec                   Mohammad                   2-3 days if you don't  receive it  after 3 days you  should be contact  with  your  bank  and give them this is token 157121513200056113           09:21 AM, 08th Dec                     User                    please check my request earlier , how many times i contact your customer care , last ten days before they send to me confirmation mail 5 to 7 days but until not yet send money           09:21 AM, 08th Dec                     User                    this is very lenthy process           09:22 AM, 08th Dec                     User                    why not directly send money we are working 40 kilometer far our bank           09:22 AM, 08th Dec                   Mohammad                            09:22 AM, 08th Dec                   Mohammad                   you  will receive it  after 3 days and try to  check  your  account           09:23 AM, 08th Dec                   Mohammad                   Is there anything else I can help you with?           09:24 AM, 08th Dec                   Mohammad                   We apologies for that  delay           09:24 AM, 08th Dec                     User                    ok thank you very much           09:24 AM, 08th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           09:24 AM, 08th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/323997